All Systems Operational

About This Site

This page reports on problems that affect multiple customers. If you're encountering an IT problem that is not displayed here, please contact us to let us know.

Phone: 1300 724 817
Email: support@sigmatech.com.au

Please note that it can take a few minutes between reports of a fault and this page being updated. Consider subscribing for automatic notifications by clicking the button above.

You can check to see if other providers are also affected at these links:
Google: https://downdetector.com.au/status/google/
NBNco: https://downdetector.com.au/status/nbnco/
Telstra: https://downdetector.com.au/status/telstra/
Optus: https://downdetector.com.au/status/optus/

Uptime over the past 90 days. View historical uptime.
Cloud Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connections Operational
90 days ago
99.95 % uptime
Today
Telephone PBX & Fax Operational
90 days ago
99.97 % uptime
Today
PBX & Fax Server Operational
90 days ago
100.0 % uptime
Today
Voice Gateway Operational
90 days ago
99.95 % uptime
Today
Website Hosting & DNS Operational
90 days ago
100.0 % uptime
Today
Support Mailbox & Ticketing System Operational
90 days ago
100.0 % uptime
Today
Microsoft Office 365 - Email, Sharepoint, OneDrive Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 3, 2026

No incidents reported today.

May 2, 2026

No incidents reported.

May 1, 2026
NBN internet outage
Postmortem - Read details
May 1, 17:04 AEST
Resolved - On Wednesday 29 April at approximately 1:06 PM AEST, one of our upstream carriers experienced a network outage that impacted some of our voice and internet services.

The issue was caused by a configuration error on one of their core routers, which took a key piece of hardware offline. The fault cascaded into wider routing disruptions across their network.

Remote recovery wasn't possible, so an engineer was dispatched to the datacentre. Services were fully restored at 2:08 PM same-day, and have remained stable since.

The vendor has identified the root cause as human error during a configuration change. They are tightening their pre-deployment validation and change control processes, accelerating the migration of legacy systems off the affected site, and redesigning their core routing architecture to remove single points of failure.

We apologise for any disruption this caused and appreciate your patience while the issue was resolved. If you have any questions or believe you're still experiencing related issues, please get in touch.
May 1, 17:04 AEST
Monitoring - A fix has been implemented, and we are seeing services coming back online. Please contact our helpdesk on 1300 724 817 if you cannot access the internet, or are having problems making phone calls. Further information will be provided once we receive an incident post-mortem from upstream vendor(s).
Apr 29, 14:19 AEST
Update - The fault appears to be a network or routing problem with one of our upstream carriers. As such, in addition to internet outages, some voice calls may not connect. We are working with the vendor to troubleshoot and identify the fault.
Apr 29, 13:59 AEST
Investigating - We are investigating reports of an NBN internet outage affecting multiple customers. More information will follow.
Apr 29, 13:45 AEST
Apr 30, 2026

No incidents reported.

Apr 29, 2026
Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

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